A medical war story (Read 3,506 times)

:fire_missle_ani
Go get them but keep the blood preasure down.

Have you ever tried Express Scripts? A 90 day supply cost me 9.00 (a 30 day supply at Walgreens cost me 90.00) and I don't have to drive for it-----------they mail it.......... Have your dr write a prescription for 90 day supply and 3 refills.................... www.express-scripts.com/

Cna all be done on line- get the form, have the dr. fill out hyis part and he will fax it to the Escripts pharmacy, they email you when they have it and also when they ship it. Also will alert you when to refill........

Gary, I'm not real sure, but I think I know one source of stress you have.
A BUTTER BAR at the Naval Pharmacy.

I suspect that is also the one whom you owe a kick.

Seems like a simple thing to call a doctor, but

Will be praying for you.

Jim Too

:god_bless_usa

The pen is surely mighter that the blade. In this case maybe mighter that security.

Tomorrow I will hand carry this letter to the hospital Commanders office while my wife waits on my Rx.

I'll let you all now the out come.



Dear Commander,

On May 17th I had completed 3 ½ hours of angioplasty and spent that night and morning in Harrison Hospital, East Bremerton. Only one of my 3 restricted arteries of 90% or better could be reopened. I have another angioplasty scheduled for next month. As you could imagine I was not in good spirits with that news.

My cardiologist had prescribed Plavix 75mg tab to be taken daily without fail. He said the stent he installed required and need it daily.

A copy of the Rx is attached. Ordered by my Cardiologist, Dr. __________ of the _______itsap Cardiology Consultants, P.L.L.C.; and it is on an official Harrison Medical Center Rx Form #691.

On that afternoon of May 18th after being discharged from Harrison Medical center my wife and I went to the Pharmacy at Naval Hospital Bremerton to get the Rx filled. I got my ticket and waited patiently for my Rx to be filled. My doctor instructed me to avoid stress.

After time passed, I heard my name “yelled” across the waiting room twice. I went back up to the window. The lady said, “We are not filling this.” I asked, “Why?” She replied that, “A nurse can’t prescribe medication!!!”

Upset over this I went back out to our vehicle and spoke to my wife who is a RN. As we looked over the official Hospital Rx Form it surely has my Cardiologist’s name (Dr. _________) as being the ordering doctor. After his name is a backslash (/) and the nurse that took the order. With this information I went back inside your pharmacy and asked the lady that yelled my name to explain why they refused to fill this medication ordered by a medical doctor. Her reply in a raised voice was, “We are with paitents!” She wanted me to take another number and wait again.

At that point I decided and said, “ I want to talk to the Officer In Charge (OIC).” I was left standing there and about 2 minutes later a man in a tan uniform showed up. I explained to him that I needed this Rx for plavix as I was just discharged from Harrison Hospital cardic progressive ward and had a stent put in a heart artery. He made it clear that he did not care and said, “I’LL CALL SECURITY!!!!” I told him , “Go ahead.” I knew very well that as a medical patient the hospital has a Patient’s Bill Of Rights posted and I was entitled to a full explanation as to why I was being refused medication ordered by medical doctor.

His threat of “I’LL CALL SECURITY” ment nothing to me. I was a cardic paitent freshly discharged off a local cardic ward. What did he expected, security to come, slam me to the floor, handcuff me, and drag me to jail? Just to show he was a big and powerful Naval Officer capable of waving his hand and bring security forces down on a disabled military veteran with 24 years service because I wanted an answer.

A reasonable person (OIC) would have responded something like this, “Sir, may I see you prescription form and we will see what the problem is.” A caring and helpful individual would have at least made a call to the doctor and confirmed the RX.

I expect an apology from the Hospital and that Officer that was on duty and threatened me with “I’LL CALL SECURITY!




Gary H. Price, MSgt., USAF Retired

Gary,
In spite of my motto (see left), there is nothing quite as powerful as a professionally written letter of complaint that calmly addresses the facts and sets forth the expectation for remedy.

You have written a fine letter and when rolled up and coated with Vaseline or KY Jelly can be appropriately inserted in the correct location to bring about the desired change of behavior in the offending party(ies).

The act of writing such a letter is also a great stress reliever. Especially if the recipient writes back and thanks you for bringing this to his attention.

I learned in my business life that the "customer who complains" may not always be right, but they will always WIN.

Pat P.

Gary, it looks like you got someone's attention.

It sounds like the receptionists at Bremerton need to be taught how to be pleasant to visitors. Wonder if they treat everyone in civvies that way.

Good job.

Hope the meds work, and the one blood pipe gets opened on your next Roto-Rooter visit.

Jim Too

as long as you don't blow a gasket while doing it... glad to hear things are back on track... now try and find that peaceful state of mind and start recovering... :2thumbsup

:us_flag

I'm relaxed and at peace, as I know hundreds of family members and friends across the country are praying for me. Recovery will only be possible after my Cardiologist is able to open up the problem heart artery on June 21st.
He said it is restricted greater than 90% and not able to get the balloon through it to open it more so he can send the rotor-rooter tool through it and stent it.

This x-ray photo shows the >90% restriction.

You'll be in my prayers Gary. My blockages were such they couldn't even attempt balloons or other procedures. I had to have the bypasses for mine.

Hopefully that won't be the case for you, bypasses are not an easy ordeal.